Cancel Order Policy

At NOLENNE, we pride ourselves on prompt order processing to ensure your items arrive as swiftly as possible. However, we understand that circumstances may change. If you need to cancel your order, please review the details below.

Can I Cancel My Order?

Yes, we offer a 12-hour grace period from the time of purchase to request an order cancellation. Due to our expedited processing, cancellations beyond this timeframe may not be possible.

How Do I Request a Cancellation?

To request an order cancellation, please reach out to our concierge team as soon as possible:

📧 Email: support@nolenne.com

What If My Order Has Already Been Processed or Shipped?

Once an order has been processed or dispatched, it can no longer be canceled. However, you may initiate a return or exchange in accordance with our Return Policy once your package arrives.

Will I Receive a Refund After Canceling?

If your order is successfully canceled within the eligible timeframe, a full refund will be issued to your original payment method. Refunds typically reflect within 3-5 business days, depending on your bank or payment provider.

For further assistance, our dedicated customer care team is always here to help.