Privacy Policy

Effective Date: March 13, 2025

At NOLENNE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

To enhance your experience and provide seamless service, we may collect the following types of information:

  • Personal Details: Name, email address, phone number, and shipping/billing address
  • Payment Information: Securely processed through trusted third-party payment providers
  • Order Details: Purchase history and product preferences
  • Technical Information: IP address, browser type, device information, and website usage analytics
  • Communication Data: Messages or inquiries sent via our website, email, or customer support channels

2. How We Use Your Information

Your personal data is used to improve our services and provide an exceptional shopping experience. This includes:

  • Order Processing: Managing transactions, shipping, and returns
  • Customer Support: Responding to inquiries and providing assistance
  • Personalized Experience: Recommending products based on preferences
  • Marketing and Promotions: Sending exclusive offers and updates (with your consent)
  • Security and Fraud Prevention: Protecting against unauthorized access and fraudulent transactions

3. How We Protect Your Data

At NOLENNE, we take the security of your personal information seriously. We implement the following measures to safeguard your data:

  • Secure Encryption: All payment details are encrypted and processed securely
  • Restricted Access: Only authorized personnel have access to sensitive information
  • Regular Security Audits: Our systems are continuously monitored and updated to ensure the highest level of security

4. Third-Party Sharing & Services

We do not sell or trade your personal data. However, we may share certain information with trusted third-party providers to enhance your shopping experience, including:

  • Payment Processors: Securely handling transactions
  • Shipping Partners: Ensuring timely deliveries
  • Marketing Platforms: Delivering personalized promotions (only with your consent)

All third-party providers are required to comply with strict data protection standards.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, including:

  • Remembering your preferences and login details
  • Analyzing website traffic and improving functionality
  • Delivering tailored marketing content

You may adjust your cookie settings in your browser at any time.

6. Your Rights & Choices

We respect your rights regarding your personal data. You may:

  • Access and Review the personal information we hold about you
  • Update or Correct any inaccurate details
  • Request Data Deletion where applicable
  • Opt Out of marketing communications at any time

To exercise these rights, please contact us at support@nolenne.com.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

8. Contact Us

For any questions or concerns regarding your privacy, please reach out to our team:

Email: support@nolenne.com

Your trust is of the utmost importance to us, and we remain dedicated to safeguarding your personal information with the highest standards of privacy and security.