Refund Policy
At NOLENNE, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are pleased to offer a seamless refund process to ensure your shopping experience remains exceptional.
Eligibility for Refunds
To be eligible for a refund, items must meet the following conditions:
✔ Returned within 30 days of the delivery date
✔ Unworn, unused, and in original condition with all tags and packaging intact
✔ Accompanied by a valid proof of purchase
Please note that final sale items, personalized pieces, and gift cards are non-refundable.
How to Request a Refund
To initiate a refund, kindly contact our concierge team:
📧 Email: support@nolenne.com
Our team will provide you with a return authorization and detailed instructions on how to send your item back.
Refund Processing Time
Once we receive and inspect your return, refunds will be processed within 3-5 business days and credited to your original payment method. You will receive a confirmation email once the refund has been issued.
💡 Please Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Shipping Costs & Return Fees
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery, and we will arrange a complimentary replacement or refund.
For further assistance, our customer care team is always here to help.