Shipping Information

At NOLENNE, we believe that luxury should arrive effortlessly. That is why we are pleased to offer complimentary worldwide shipping on all orders, ensuring a seamless and refined shopping experience.

1. Global Shipping

We proudly ship to destinations around the world, ensuring that NOLENNE reaches you wherever you are.

  • All orders qualify for free standard shipping, with no minimum purchase required.
  • We do not offer express shipping at this time.

2. Processing & Delivery Times

We strive to process all orders promptly while maintaining the highest level of care. Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

Estimated Delivery Time:

  • Standard Shipping (Complimentary): 5–12 business days

Delivery times may vary depending on location and local customs processing.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can monitor your shipment’s progress through our website or via the courier’s tracking system.

4. Customs & Duties (International Orders)

For international shipments, import duties, taxes, and customs fees may apply based on the regulations of your destination country. These charges are the responsibility of the recipient and will be determined by local customs authorities.

We recommend checking with your local customs office for details on applicable fees before placing your order.

5. Lost, Delayed, or Damaged Shipments

While we partner with trusted global shipping providers, unforeseen circumstances may occasionally impact deliveries.

  • Lost or Delayed Packages: If your order has not arrived within the estimated timeframe, please contact our customer service team for assistance.
  • Damaged Shipments: If your package arrives damaged, please notify us within 48 hours of delivery with supporting photographs. We will arrange for a resolution as swiftly as possible.

6. Changes to Shipping Address

If you need to update your shipping details after placing an order, please contact us within 12 hours. Once an order has been processed, we are unable to modify shipping information.

7. Contact Us

For any shipping-related inquiries, our customer service team is available to assist you.

Email: support@nolenne.com

At NOLENNE, we are committed to providing a seamless and elevated shopping experience. Your order will be handled with the utmost care and attention, ensuring it arrives in perfect condition.